Pemberdayaan Karyawan di Rumah Sakit
(Studi Kasus di bagian Manajemen RSUD dr. H. Mohamad
Rabain
Kabupaten Muara Enim)
Employee Empowerment in Hospital
(Case Study in Mohamad Rabain Hospital in Muara
Enim, South Sumatera Province)
Abstract
Background; Employee
empowerment is the key to success for an organization in facing the
globalization era. Hospital, as an organization working in the field of health
care in the era of globalization, smart technology, which focuses on customer
satisfaction, needs to empower its employees. A number of studies in the
literature of health services (public health care) has suggested that employee
empowerment is related to job satisfaction, productivity, performance, organizational
commitment, and organizational sustainability. However, most of the studies
were conducted on nurses, the foremost human resources in hospital; the
investigator had not been able to locate such research on management staff
(structural section), which was argued to also play a crucial role in
supporting and facilitating the passage of service.
