Pemberdayaan Karyawan di Rumah Sakit
(Studi Kasus di bagian Manajemen RSUD dr. H. Mohamad
Rabain
Kabupaten Muara Enim)
Employee Empowerment in Hospital
(Case Study in Mohamad Rabain Hospital in Muara
Enim, South Sumatera Province)
Abstract
Background; Employee
empowerment is the key to success for an organization in facing the
globalization era. Hospital, as an organization working in the field of health
care in the era of globalization, smart technology, which focuses on customer
satisfaction, needs to empower its employees. A number of studies in the
literature of health services (public health care) has suggested that employee
empowerment is related to job satisfaction, productivity, performance, organizational
commitment, and organizational sustainability. However, most of the studies
were conducted on nurses, the foremost human resources in hospital; the
investigator had not been able to locate such research on management staff
(structural section), which was argued to also play a crucial role in
supporting and facilitating the passage of service.
Objective: This study
aimed to measure the level of structural empowerment, and how the process of
empowerment of management staff was conducted in dr. H. Mohamad Rabain
hospital.
Methods: This
descriptive case study employed multiple sources of data (primary data and
secondary data). It was conducted in dr. H. Mohamad Rabain hospital in Muara
Enim, South Sumatra province, with the investigator himself as the main
instrument using questionnaires, interviews and document review guidelines and
observations.
Results: Out of 52
employees (staff and echelon IV), 49 agreed to complete the questionnaire:
civil servants (91%), productive age (77%), service time > 2 years (74%),
Bachelor degree – S1 (66%), and female (62%). The problems found were
non-compliance with competence and lack of flexibility. Structurally,
empowerment was hindered by lack of career opportunities, unplanned trainings,
unequal access to information, lack of guidance in work and lack of involvement
in the provision of necessary resources. Thus, psychologically, sense of
self-confident in employees to their ability was well formed
Conclusion: The picture of
the empowerment process of management staff of dr. H. Mohamad Rabain hospital
indicated that there had been a confusion of the process of the empowerment
since the beginning and, in terms of structure, employees had little access to
empower themselves to work; therefore, psychologically, their sense of
empowerment was less formed. The main sources of problem were the spoil system
(like-unlike, kinship) of governance and mind set as well as work culture in
government that had been formed over the years.
Keywords;
empowerment, management employee,
management staff, hospital, case study.
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